Terms and Conditions

Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Content”

Means to any and all technology, text, images, links, audio, video, graphics, animation, scripts, code, files, software, data, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site: www.cmlondonclinic.com

“System”

Means any online communications infrastructure that is made available through Our Site (www.cmlondonclinic.com) either now or in the future. This may include, but is not limited to, contact forms, email, live chat and forums; and

“We/Us/Our/ CM London Clinic”

Means CM LONDON CLINIC LTD, a company registered in England & Wales (Company No. 13201883)

 “You/Your/Client”

Means the user of this website and/or recipient of the Services

“Services”

Means any services performed by CM LONDON CLINIC LTD, which shall include without limitation any of the aesthetic treatments and/or wellness services described on Our site, any aesthetic treatments and/or wellness services offered but not otherwise listed on this site, any aesthetic treatments and/or wellness services carried out by CM LONDON CLINIC LTD, face to face consultations, virtual consultations, contact via social media/email/phone, top-ups and reviews.

Information about Us

The site, www.cmlondonclinic.com is [owned and] operated by CM LONDON CLINIC LTD, Registered address 19 Boulevard Drive, Beaufort Park, London NW9 5JH.

Wellness and gym Memberships

All gym and wellness memberships signed up to are for a minimum period of 3 months. Please refer to Our website in order to find the full list of wellness services/treatments available, and if there are any services outside of this you wish to enquire about, please call Us on 020 8616 5920 or email info@cmlondonclinic.com.

Wellness and gym bookings

As to adhere to the privacy and adherence of Our clients, all wellness and gym bookings are made according to time slots available online (www.cmlondonclinic.com), or by calling 0208 616 5920.

Appointment Cancellation: Non-surgical Aesthetics & Wellness

Please note CM London Ltd operates a 48-hour cancellation policy for both non-surgical aesthetic treatments and/or wellness services. If you wish to cancel or rearrange appointments, We kindly ask you to give us 48 hours’ notice. We reserve the right to charge up to the full cost of the appointment if there is a no show or adequate notice is not given. A non-refundable £50 booking fee is taken to secure an online or telephone booking. Should you wish to proceed with a non-surgical aesthetic treatment and/or wellness service, this £50 booking fee can be used towards the cost of your aesthetic treatment and/or wellness service on the day. Should you decide at your consultation that you do not wish to have an aesthetic treatment and/or wellness service, this £50 booking fee will be retained to cover Our time and expertise. Should you cancel or reschedule your appointment outside of the 48-hour cancellation period mentioned above, this will be processed and no longer available to redeem against aesthetic treatments and/or wellness services.

If for any reason you are late for an appointment or unable to attend, please notify us as soon as possible by email/phone us (info@cmlondonclinic.com or 0208 616 5920) to check if you should reschedule your appointment. If you will be more than 15 minutes late for your appointment, We reserve the ability to cancel your appointment. Your general medical health is important for you and to us, and We are happy to reschedule your aesthetic treatment and/or wellness service if necessary.

Change/Cancel Your Appointment: Non-surgical Aesthetics & Wellness

Please contact us by email at info@cmlondonclinic.com or by telephone on 0208 616 5920 if you wish to change or cancel your appointment. We strive to ensure that We are always available to you by phone or email, however you may not always be able to speak with us straight away. We are a very small team and can get very busy, so please keep trying or use the online system. Please note that We DO NOT accept cancellations via, SMS text message, Instagram or other social media platforms posts/ messages, or by answer phone message.

Treatment Follow Ups: Non-surgical Aesthetics

Please contact us by email at info@cmlondonclinic.com or by telephone on 0208 616 5920 to speak to a member of Our team if you wish to follow up on an aesthetic treatment and/or wellness service. If you book and then fail to attend your follow-up at a scheduled date/time without informing us in due time, another will not be offered automatically and there may be an additional charge of £50 if needed.

Follow are available to be carried out for non-surgical aesthetic treatments and in cases where you would like us to check up on your last treatment, these are typically two weeks post treatment. If additional treatments are needed on the day of your follow up, this may incur a charge.

Anti-Wrinkle treatment top ups are 2 weeks later only and a charge is incurred for a single top-up to the sum of £50. Treatments or packages with Dermal Fillers follow ups are 2-4 weeks post treatment and no charge will be incurred for minor tweaks where these occur during this timeframe. Any further dermal filler treatments will incur a charge if more is needed/requested. The costs for these will be discussed on the day of meeting.

Clinic Treatment Times:

Aesthetic Clinic opening hours:

Monday- Closed

Tuesday, Thursday and Friday- 9am-6pm

Wednesday- 9am-7pm

Saturday and Sunday- 10am-3pm

CLINIC OPENING TIMES MAY VARY

Wellness Area opening hours:

Monday, Tuesday, Thursday and Friday- 7am-7pm

Wednesday- 7am-7pm

Saturday and Sunday- 10am-3pm

APPOINTMENT TELEPHONE LINE:

For general enquires please call 020 8616 5920 available most weeks between Monday – Friday from 9.00 am until 6.00 pm (UK Time).

Treatment Courses: Non-surgical Aesthetics

Aesthetic treatment courses and/or packages are non-refundable, however balances for outstanding treatments in some cases may be transferred to alternative aesthetic treatments if the original treatment(s)/plan is considered unsuitable at any point. This is at Our total discretion and so please speak to us regarding this. Please also note We may recommend a change in your treatment programme during your course of treatments to meet your individual needs and any further charges will be discussed prior to being applied.

Policy on Smoking

Smoking is not permitted inside or on clinic premises.

Policy on Children

For health and safety reasons, minors (under 18 years old) are not permitted into Our clinic or treatment room and under no circumstances will be allowed to accompany the client into the treatment rooms. Our staff are neither trained nor insured to look after children, and will respectfully decline client requests to watch a child during treatments.

In cases where a client attends accompanied by a minor (under 18 years old), We reserve the right to refuse/cancel your appointment in order to ensure complete safety at all times.

 Policy on Pets

We regret that We are unable to allow pets into Our clinic or treatment room for hygiene and aseptic reasons. If under any circumstance the pet is required for a disability, please ensure you contact us before your appointment so that we may make suitable arrangements.

In cases where We are not informed of this, We reserve our right to refuse/cancel an appointment(s).

Promotional Days/Offers

All offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases. Additional terms and conditions will apply.

Treatment Results

Your practitioner will discuss treatment expectations at your consultation and will strive to achieve the best result for you, however, treatment results will vary from person to person and no guarantee of an exact result can be provided. This is due to individual skin types, conditions, age and degree of ageing appearance.

?Treatment Day/Post Treatment Swelling/Bruising

Your practitioner will explain the likelihood of temporary bruising/swelling during and aftercare treatment(s). Please ensure you follow the aftercare advice provided and get in touch if you experience any adverse reactions and/or unexplained sensation of pain which is not discussed in the aftercare plan.

Refunds

We do not provide refunds on any non-surgical aesthetic treatments or wellness services that have been provided under any circumstances. This does not affect your statutory rights.

In cases where non-surgical aesthetic treatments have produced undesired results or an adverse outcome, an alternative treatment may or may not be offered ‘free of charge’ and/or at a discounted rate. This is totally at the discretion of CM London Clinic.

Compliments and Complaints Policy

We have many happy clients and if you are pleased with your treatment results, We hope you will tell others about your positive experience with us and recommend Our services to them.

If We haven’t quite met your expectations, please allow Us the opportunity to discuss this with you. In the first instance We encourage you to speak with your practitioner or therapist. If you still feel that the issue has not been resolved to your satisfaction then a formal complaint should be made by e-mail to info@cmlondonclinic.com using the title “FORMAL COMPLAINT” in the subject line. We aim to acknowledge complaints within 5 working days.

Access to Our Site

Access to Our site is free of charge. It is your responsibility to make any and all arrangements necessary in order to access Our site. Access to Our site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our site (or any part of it) at any time and without notice. We will not be liable to you in any way if our site (or any part of it) is unavailable at any time and for any period.

Intellectual Property Rights

All content included on Our site, copyright and other intellectual property rights subsisting in that content, unless specifically labelled otherwise, belongs to or has been licensed by CM London Clinic. All Content is protected by applicable English and international intellectual property laws and treaties.

For personal use (including research and private study) only, you may:

Access, view and use our site in a web browser (including any web browsing capability built into other types of software or app);

Download Our site (or any part of it) for caching;

Print [one copy of any] page[s] from Our site;

Download, copy, clip, print, or otherwise save extracts from pages on Our site; and save pages from Our site for later and/or offline viewing.

You may not use any content downloaded, copied, clipped, printed or otherwise saved from Our site for commercial purposes without first obtaining a licence from Us (or Our licensors, as appropriate) to do so. [This does not prohibit the normal access, viewing and use of Our site for general information purposes whether by business users or consumers].

You may not systematically copy content from Our site with a view to creating or compiling any form of comprehensive collection, compilation, directory, or database unless given Our express permission to do so.

Subject to above you may not otherwise reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use content or any other material from Our site unless given express written permission to do so by Us. For further information, please contact Us at info@cmlondonclinic.com

Our status as the owner and author of the content on Our site (or that of identified licensors, as appropriate) must always be acknowledged.

Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.

Links to Our Site

You may link to our site provided that:

You do so in a fair and legal manner;

You do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;

You do not use any logos or trademarks displayed on our site without Our written permission; and

You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.

You may link to any page of Our Site. You may not link to Our site from any other site where the content of which contains material that:

Is sexually explicit;

Is obscene, deliberately offensive, hateful or otherwise inflammatory;

Promotes violence;

Promotes or assists in any form of unlawful activity;

Discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;

Is intended or is otherwise likely to threaten, harass, annoy alarm, inconvenience, upset, or embarrass another person;

Is calculated or is otherwise likely to deceive another person;

Is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;

misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 5.4);

Implies any form of affiliation with Us where none exists;

Infringes, or assists in the infringement or violation of, the intellectual property rights (including, but not limited to, copyright, trademarks and database rights) of any other party; or

Is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

The content restrictions do not apply to content submitted to sites by other users provided that the primary purpose of the site accords with these provisions. You are not, for example, prohibited from posting links on general-purpose social networking sites merely because another user may post such content. You are, however, prohibited from posting links on websites which focus on or encourage the submission of such content from users.

Links to other sites

Links to other sites may be included on Our site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third-party sites. The inclusion of a link to another site on Our site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.

Advertising

We may feature links or advertising on Our Site for unaffiliated third-party websites and applications (“Third Party Sites”). CM London Clinic Ltd provides access to third party sites to you as a convenience and We do not make any representations or warranties or take any responsibility for the content of any third-party advertising placed on Our Site including, but not limited to, any errors, inaccuracies, or omissions.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND SUBJECT TO ANY STATUTORY OBLIGATIONS, CM LONDON CLINIC SHALL NOT, UNDER ANY CIRCUMSTANCES, BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY GOODS, SERVICES, INFORMATION, RESOURCES AND/OR CONTENT AVAILABLE ON OR THROUGH ANY THIRD PARTY SITES AND/OR THIRD-PARTY DEALINGS OR COMMUNICATIONS, OR FOR ANY HARM RELATED THERETO, OR FOR ANY DAMAGES OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH YOUR USE OR RELIANCE ON THE CONTENT OR BUSINESS PRACTICES OF ANY THIRD PARTY.  CM LONDON CLINIC DOES NOT ENDORSE, WARRANT OR GUARANTEE ANY THIRD-PARTY SITES OR ANY GOODS, SERVICES, INFORMATION, RESOURCES AND/OR CONTENT OFFERED BY THIRD PARTIES THROUGH CM LONDON CLINICS OR ANY THIRD-PARTY SITES AND WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY PROVIDERS OF THIRD-PARTY SITES OR GOODS, SERVICES, INFORMATION, RESOURCES AND/OR CONTENT OF THIRD-PARTIES.

Use of Our system

You may use Our system at any time to contact Us, provided you abide by the following rules. You must not communicate in a way, submit information, or otherwise do anything that:

Is sexually explicit;

Is obscene, deliberately offensive, hateful or otherwise inflammatory;

Promotes violence;

Promotes or assists in any form of unlawful activity;

Discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation or age;

Is intended or is otherwise likely to threaten, harass, annoy alarm, inconvenience, upset, or embarrass another person;

Is calculated or is otherwise likely to deceive;

Is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;

Misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive;

Implies any form of affiliation with Us where none exists;

Infringes, or assists in the infringement of, the intellectual property rights of any other party, including, but not limited to, copyright, trademarks and database rights; or

Is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

We may monitor any and all communications made using Our System.

Any information that you send to Us through Our System may be modified by Us and, by sending Us such information, you waive your moral right to be identified as the author of that information.

Any personal information sent to Us, whether through Our System or otherwise, will be collected, used and held in accordance with your rights and Our obligations under Our Data Privacy Policy, as set out [here].

Disclaimers and legal rights

Nothing on Our site constitutes advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be sought before taking any action relating to the information provided on Our Site and/or medical aesthetic treatments.

Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.

If, as a result of Our failure to exercise reasonable care and skill, any digital content from Our site damages your device or other digital content belonging to you, as a consumer you may be entitled to certain legal remedies. For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.

We make reasonable efforts to ensure that the Content on Our site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.

Our liability

To the fullest extent permissible by law, CM London Clinic Ltd accepts no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our site or the use of or reliance upon any content included on Our site.

To the fullest extent permissible by law, we exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our site or any content included on Our site.

If you are a business user, we accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.

We exercise all reasonable skill and care to ensure that Our site is free from viruses and other malware. Subject to sub-Clause 9.3, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our site (including the downloading of any content from it) or any other site referred to on Our site.

We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.

Nothing in these ‘Terms and Conditions’ excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

Viruses, malware and security

We exercise all reasonable skill and care to ensure that Our site is secure and free from viruses and other malware.

You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.

You must not take any action or upload, post, transmit, promote, or distribute any Content or software code that may contain a Trojan horse, virus, worm, spyware, time bombs, cancelbots, corrupted data, malware, malicious code, or other computer programs that may damage, interfere with, intercept, expropriate or disrupt Our Services or otherwise harmful to or via Our Site.

You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.

You must not attack Our Site by means of a denial-of-service attack, a distributed denial of service attack, or by any other means.

By breaching these provisions, you may be committing a criminal offence including without limit, under the Computer Misuse Act 1990. Any and all such incidents of breach of these Terms and Conditions may be reported to the relevant law enforcement authorities or other authorities and we will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site may cease immediately in the event of such a breach.

Reporting abuse

CM London Clinic respects the intellectual property rights of others, and requires that those who access, receive, or use Our Services do the same. If you believe that any Content appearing on Our Site has been used in a way that would constitute copyright infringement or otherwise prejudices third party rights, please contact Us by emailing info@cmlondonclinic.com.

Acceptable usage policy

You may only use Our Site a manner that is lawful. Specifically:

You must ensure that you comply fully with any and all local, national or international laws and/or regulations;

You must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;

You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and

You must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.

We reserve the right to restrict, suspend or terminate your access to Our site if you materially breach of any of the provisions of these Terms and Conditions, by virtue or any statutory obligation or if CM London Clinic in unable to verify or authenticate any information provided by You to Us. Specifically, we may take one or more of the following actions:

Suspend, restrict whether temporarily or permanently, your right to access Our Site;

Issue you with a written warning;

Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;

Take further legal action against you as appropriate;

Disclose such information to law enforcement authorities as required or as we deem reasonably necessary; and/or

Any other actions which we deem reasonably appropriate (and lawful).

We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that we may take in response to breaches of these Terms and Conditions.

Changes to these terms and conditions

We may alter these Terms and Conditions at any time. Any such changes will become binding on you upon your first use of Our site after the changes have been implemented. You are therefore advised to check this page from time to time. In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

Contacting Us

To contact Us, please email info@cmlondonclinic.com

 Law and jurisdiction 

These terms and conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of (England & Wales), (Northern Ireland) and (Scotland).

If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing mentioned on Our Site takes away or reduces your rights as a consumer to rely on those provisions.

If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising there from or associated therewith (whether contractual or otherwise) shall be subject to the (non) exclusive jurisdiction of the courts of (England & Wales), (Northern Ireland) and (Scotland).

Thank you for taking the time to read this important information.